Hero and Her requires that users create accounts containing usernames, passwords, email addresses and other confidential information. This information may be used exclusively by Heor and Her LLC, and any of its partners or subsidiaries in an effort to create, manage and deliver certain products available on the site. By creating an account you acknowledge that all information is true, and that you have not, and will not hold duplicate user accounts. User accounts are limited to one per household. Hero and Her will not be responsible for duplicate charges, or product delivery that comes as a result of households having multiple accounts.
THE SUBSCRIPTION CONTRACT BETWEEN YOU AND US
Hero and Her offers various subscription products: including re-billable monthly subscriptions
AUTOMATIC RENEWAL TERMS
With respect to Hero and Her subscription products subject to automatic renewal, you agree that Hero and Her may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you, until you provide prior notice that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before we are notified.
By purchasing a Monthly Subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including, where applicable, any charges processed by Hero and Her LLC after the expiration date of your payment card.
AUTOMATIC MONTHLY RENEWAL TERMS
Your subscription will be automatically renewed for successive monthly periods and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your Monthly Subscription renewal.
CANCELLATION POLICY FOR MONTHLY SUBSCRIPTION RENEWALS
To cancel your Monthly Subscription at any time, you may (i) logon to your account and follow the cancellation procedures there, or (ii) send us a message at email@example.com and we can help you cancel. If you cancel, you may use your subscription until the end of your then-current subscription term.
REFUND POLICY FOR MONTHLY SUBSCRIPTIONS
Upon initial purchase, a monthly subscription may be refunded and cancelled prior to the 1st of the month immediately following the subscribers initial purchase. With respect to monthly subscription renewals, refunds may not be granted once a subscription plan has renewed. All cancellations must take place prior to renewal and all cancellations from then on, will take effect on the subscribers next scheduled renewal.
RETURNS, EXCHANGES, & REPLACEMENTS
Returns, exchanges & replacements may be granted at the sole discretion of Hero and Her. If you need assistance, reach out in a reasonable amount of time to firstname.lastname@example.org to present your request.
Missing product. Hero and Her will replace product missing from a box. During the normal course of operations, sometimes items are missed. If this happens, reach out to the support email address above and notify our team. Missing prints or booklets will be sent as a PDF via email in an effort to allow you to use your product as soon as possible. Reship requests will be tracked and Hero and Her reserves the right to refuse reships or replacements for any reason at its sole discretion.
Returns & Exchanges. May or may not be granted at the sole discretion of Hero and Her on a case by case basis. Exchanges will not be given for dissatisfaction of the activity. Hero and Her is not responsible if users are sent duplicate product due to having multiple accounts with Hero and Her. Returning a product to Hero and Her without authorization will not result in a refund or exchange, and you will be responsible for any additional shipping charges that are incurred by Hero and Her as a result.
Refused Shipments. Users agree not to refuse shipments from Hero and Her. Refusing a shipment for any reason will not result in cancellation of an order, nor will it trigger a refund. Hero and Her assumes no responsibility and liability for any refused shipments and additional shipping charges may apply.
As part of our order processing procedures, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
USER GENERATED CONTENT
We love your User Generated Content and know others will benefit from seeing it on our websites, social media channels, retailers’ websites and other forms of media. As you consider allowing Hero and Her LLC and it’s subsidiaries and affiliates to use your User Generated Content, we want to make sure you know exactly how we intend to use it. “User Generated Content” refers to your comments, tweets, posts, photos, pictures, images, videos, materials or other user-generated content or information.
By sending us your photos, or posting them to social media using the hashtags #heroandher you give us your permission, and are affirming that you alone created or own the User Generated Content and no one else has any rights to it or could claim they own it or that it infringes on rights of others. Likewise, if there are people in the User Generated Content other than yourself, you are also affirming they are over 18 and they know you are giving us permission to use the User Generated Content, and have consented to it being used pursuant to this license.
You will continue to own the User Generated Content. You are giving Hero and Her LLC and its affiliates a non-exclusive license to use the User Generated Content which can’t be revoked by you except where permitted by law. Hero and Her LLC and its affiliates will have the right to reproduce the User Generated Content in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), either through our own services or services provided by third parties, throughout the world in perpetuity in any medium now known or later developed and without restriction or limitation. Also, if you posted your User Generated Content with your real name, username, caption, location information or other identifying information, you agree we can use that information with your User Generated Content. The User Generated Content and other information may be used for advertising and promotional purposes and The Hero and Her Co may use the User Generated Content either alone or in conjunction with sketches, cartoons, captions, films, art work, textural matter, materials written by us or others, or other photographs. You understand that you won’t have the right to approve how we use your User Generated Content. While Hoer and Her LLC will make commercially reasonable efforts to give you credit for your User Generated Content if Hero and Her LLC uses it, you agree that such credit is not mandatory and your permission for us to use your User Generated Content is not contingent upon such credit being given or any fees being paid to you.
You also understand that by granting us permission to use your User Generated Content, you are at least 18 years of age, and release Hero and Her LLC and its affiliates, their employees and officers, and any third party services that use your User Generated Content from any and all claims, actions or proceedings of any kind, and from any and all damages, losses, costs and expenses, including reasonable attorney’s fees and expenses relating to or arising out of the use of your User Generated Content as contemplated by this license.
If you don’t agree to these terms, we completely understand and no further action is required. We are thrilled to see Hero and Her LLC, and our products as a part of your page and look forward to seeing any new photos you post as well.
Thanks again and please contact us at email@example.com if you have any questions.
DIGITAL MILLENNIUM COPYRIGHT ACT
Hero and Her expects all users to respect the intellectual property rights of others. If you believe a work protected by a U.S. copyright that you or another owns has been posted on this site without authorization, you may notify us with the following information:
- a physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
- identification of works or materials being infringed;
- identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that we are capable of finding and verifying its existence;
- your contact information, including address, telephone number and, if available, e-mail address;
- a statement that you have a valid belief that the material is not authorized by the copyright owner, its agent, or the law; and
- a statement made under penalty of perjury that the information provided is accurate and you are authorized to make the complaint on behalf of the copyright owner.
CHANGES TO THE WEBSITE; DISCLOSURE
You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. YOUR USE OF THE SITE, ITS CONTENT OR ITEMS OBTAINED THROUGH THE site IS AT YOUR OWN RISK. THE SITE, ITS CONTENT OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. HERO AND HER LLC HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. Limitation of Liability. IN NO EVENT WILL HERO AND HER LLC, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBsiteS OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBsiteS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
We control and operate the site from the United States. We make no representation that materials on the site are appropriate or available for use outside the United States. If you choose to access this site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Risk of Loss
Due to the recent COVID-19 pandemic, once a product ships we will be unable to accept returns until further notice. We apologize for any inconvenience this may cause.
Effective Date of Current Policy: September 16th, 2020